CUSTOMER ORDER ENTRY COORDINATOR - 2026-5671

About rms Company

rms Company provides contract manufacturing of high-quality, tight-tolerance medical implants, components and sub-assemblies using cutting-edge technology. rms is part of the Cretex Medical family of companies. Learn more at www.rmsmachining.com and www.cretexmedical.com.

Position Overview:

The Customer Order Entry Coordinator will be responsible for entering customer orders into the ERP system.  This position will also help with order processing of existing products and product line extensions, inventory, production scheduling, and quality requirements. 

Essential Job Functions:

• Receive in documents and enter data into the ERP system or other database systems
• Update data in all systems
• Assist engineers, buyers, production, shipping, finance, and sales with customer requests, requirements, and priorities
• Generate production job packet, sales orders, jobs, and appropriate documents
• Review customer purchase order contracts
• Coordinate and deliver required documentation to the customer and obtain customer approvals
• Assist the Sales Director with obtaining quote information, creating, and delivering quotes
• Assist other customer service positions with:  keeping customer profile information current, updating the revenue outlook, and inventory activities
• Partner with other business segments:  sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve
• Ensure business systems are implemented, maintained, and functioning properly
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Partner with other business segments:  sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve
• Ensure business systems are implemented, maintained, and functioning properly
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program
• Complete all other work duties as assigned
• Ability to work in a manufacturing environment

Minimum Requirements, Education & Experience (incl. KSA’s and certifications)

• High School Diploma or equivalent
• 2 years of experience in data entry
• Customer service experience
• Experience with an ERP system software
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask

Desirable Criteria & Qualifications

• Certificate or Associate Degree in Business or related field
• Production scheduling experience
• Continuing Education; including participation in local chapters, associations, and/or organizations