ERP BUSINESS ANALYST – MANUFACTURING OPERATIONS - 2026-6069

At Cretex, manufacturing excellence is at the core of what we do. We are seeking a Business Analyst who understands that a great ERP system is the backbone of a successful shop floor. This isn't just a "support" role—you will be the functional architect of our Epicor Kinetic environment, ensuring our end-to-end operations—from the moment an order is placed to the moment it ships—are seamless, automated, and efficient.

How You’ll Make an Impact

• Optimize the Manufacturing Lifecycle: Own the functional health of our "Order to Cash," "Procure to Pay," and "Plan to Produce" workstreams.
• Architect Smart Solutions: Partner with production, warehouse, and supply chain leads to translate operational pain points into elegant technical solutions within Epicor Kinetic.
• Master the Data: Use the Epicor DMT (Data Management Tool) and SQL to manage complex data migrations, system upgrades, and integrations that keep our production lines moving.
• Bridge the Gap: Act as the vital link between the shop floor, the warehouse, and the IT development team, ensuring technology never stands in the way of output.
• Drive Quality & Accuracy: Lead the testing and validation of new features, ensuring our inventory, warehouse management, and production scheduling data is 100% reliable.
• Empower Our People: Develop clear, user-friendly documentation and provide hands-on training that turns our staff into confident Epicor users.

Responsibilities

Essential Job Functions and Responsibilities

Requirements Gathering:

• Collaborate with business units, stakeholders, and end-users to gather, document, and refine business requirements, while analyzing current business processes and workflows to identify and recommend improvement opportunities.

System Design and Build:

• Design, build and implement software solutions that address identified business needs and requirements.
• Configure the ERP system to meet operational business process needs. If needed, utilize development tools, programming languages, and databases to create custom applications or modify existing systems.
• Expert in upgrades, DMT tool, and business process integration delivering ERP configurations aligned with manufacturing operation process needs.

Testing and Quality Assurance:

• Develop and execute test plans to validate software solutions against business requirements.
• Perform data validation and follow quality control measures to ensure data accuracy and integrity.
• Identify and resolve software defects and issues to ensure optimal performance.

Documentation:

• Create comprehensive documentation, including business requirements, functional design specifications, technical design specifications, and user training.
• Maintain accurate records of system changes and updates.

Technical Support:

• Provide technical support to end-users, troubleshooting issues and resolving problems in a timely manner.
• Collaborate with IT teams to ensure system availability and reliability.

Collaboration and Communication:

• Act as a liaison between business stakeholders and the development team, facilitating effective communication and collaboration.
• Present findings, progress, and proposed solutions to non-technical stakeholders.

Continuous Improvement:

• Stay updated on industry trends and emerging technologies to propose innovative solutions and process improvements.
• Focus on delivering standard Epicor Kinetic supported solutions, including enhancements, while thoroughly understanding business operations.

Qualifications

What You’ll Bring to the Table

• Epicor Expertise: Proven experience configuring and supporting Epicor Kinetic. You know the system’s strengths and how to leverage them for manufacturing.
• Operational DNA: You speak the language of manufacturing. You understand inventory flow, warehouse management (WMS), and production planning.
• Technical Savvy: Proficiency with Epicor BAQs, BPMs, Kinetic App Studio, Databases and Data Architecture.
• Analytical Mindset: You don’t just fix bugs; you find the root cause and optimize the process to prevent them from happening again.
• Communication Skills: The ability to explain technical workflows to a Shop Foreman or a CEO with equal clarity.
• Education: Bachelor’s degree in IT, Supply Chain, Business, or a related field.

Bonus Points If You Have:

• Hands-on experience with Lean Manufacturing or Six Sigma environments.
• Project Management experience or certifications (PMP, ScrumMaster, or Epicor certifications).
• Experience with Agile development methodologies.

Why Cretex?

You’ll be joining a team that values innovation and local collaboration. This role offers a unique opportunity to see the direct impact of your work on the physical products we create every day. We offer a competitive salary, comprehensive benefits, and a stable, growth-oriented environment where your expertise will be recognized and rewarded. Our culture is built on collaboration and continuous improvement. As a key member of our IT team, you will have a seat at the table in shaping our enterprise technology roadmap.

This is a full-time salaried position, that requires one live locally in the immediate area

Conclusion

The Business Analyst plays a crucial role in aligning technology solutions with business objectives, ensuring that software applications meet the needs of the organization. This position requires a blend of technical and analytical skills, as well as strong communication and collaboration abilities to drive business success through technology.

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